FINLAND · 275.000 INHABITANTS
Following the enormous success of the service launched in Helsinki, the city of Espoo (bordering the Finnish capital and forming part of the greater metropolitan area) asked us to implement and integrate its own bike sharing system.
The city of Espoo wanted us to create a service that was fully integrated into the existing service in Helsinki in terms of both pricing and operation, enabling the public to use the two systems interchangeably and to even allow intercity journeys. Design of the docking station network needed to meet the specific requirements of Espoo, an extensive city in terms of layout with a low population density and lacking a clearly defined city centre. It also needed to function as a feed channel into the new metro service connecting with Helsinki.
The same technology solution was used in Espoo as the one used in Helsinki, with self-supporting stations offering the option to return a bicycle even if the station is full. As is the case in Helsinki, the stations are totally dismantled during the winter and re-installed in spring.
A total of 105 stations and 1,050 bicycles were installed, creating an efficient public transport network alongside the one that exists in Helsinki. This network was fully integrated in such a way that, from a user perspective, there is only one service.
Furthermore, docking stations have been installed with private companies over the years in response to an interest in having a bike share docking station near their offices as a way to offer the transport service to their employees while boosting the network available for all other citizens.
Furthermore, docking stations have been installed with private companies over the years (Orionintie / Orionvägen, Outotec and Derby Business Park) so they could offer the transport service to their respective employees while boosting the network available for all other citizens.
The current integrated service in Helsinki and Espoo consists of 450 stations and 4,500 bicycles.
The city of Espoo also took part in a study of the 50 most important cities with a bike sharing system, with the Helsinki/Espoo service topping the list of the most-used services among those included in the study.
The service in Espoo has always obtained excellent results in user experience studies, with an NPS (Net Promoter Score) above 48 throughout its history. It is also the most highly rated public transport service in the city.
(*) Based on a study comparing data from systems in 50 cities, Helsinki recorded the highest number of bicycle trips per day.
journeys per bicycle per day (average)
journeys per bicycle per day (summer)
annual subscriptions pre-expansion